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WARNING: This Product Contains Nicotine. Nicotine Is An Addictive Chemical.
WARNING: This Product Contains Nicotine. Nicotine Is An Addictive Chemical.

Shipping Policy

Shipping Policy

Zenith E-Juice | Domestic & International Shipping

At Zenith E-Juice, we strive to provide our customers with a reliable, efficient, and transparent shipping experience. Please review the following information regarding order processing, shipping methods, delivery times, and restrictions before placing your order.

By placing an order on www.zenithejuice.com, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are subject to payment confirmation, product availability, age verification, and applicable regulatory requirements.

  • Orders are processed during regular business days, Monday through Friday, excluding federal holidays.

  • Processing times may vary based on order volume, product availability, and verification requirements.

  • Orders placed on weekends or holidays will generally begin processing on the next business day.

  • Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please note that order processing time is separate from shipping transit time. Selecting an expedited shipping option does not necessarily expedite order processing.

Zenith E-Juice reserves the right to delay, hold, or cancel any order that requires additional verification or cannot be fulfilled in compliance with applicable laws.

2. Domestic Shipping

Zenith E-Juice ships to eligible destinations within the United States, subject to applicable federal, state, and local regulations.

Available shipping methods, rates, and estimated delivery times will be displayed during checkout based on your shipping address and order contents.

Important Shipping Information:

  • Shipping rates are calculated based on the destination, package characteristics, available carrier services, and applicable fees.

  • Delivery estimates are provided for informational purposes and are not guaranteed.

  • Certain locations may experience longer transit times due to limited carrier coverage.

  • Shipping availability may vary depending on applicable laws and carrier restrictions.

  • We cannot ship to P.O. Boxes or APO/FPO addresses where the required shipping and age-verification procedures cannot be completed.

Zenith E-Juice reserves the right to select an authorized shipping provider capable of transporting our products in accordance with applicable laws and carrier requirements.

3. Shipping Restrictions

Due to federal, state, and local regulations governing electronic nicotine delivery systems (ENDS) and e-liquid products, Zenith E-Juice cannot ship to certain jurisdictions.

We currently do not ship to the following states:

  • Arkansas

  • California

  • Massachusetts

  • Michigan

  • New Jersey

  • New York

  • Rhode Island

  • Utah

Additional restrictions may apply to specific cities, counties, states, or product categories not listed above.

These restrictions are subject to change without notice as laws, regulations, and carrier requirements evolve.

If an order is placed for a restricted destination, Zenith E-Juice reserves the right to cancel the order and issue an applicable refund.

The availability of a destination during checkout does not guarantee that an order can legally be fulfilled. All shipments remain subject to final compliance review.

For additional information, please visit our Vape Bans page.

4. Age Verification & Adult Signature Requirement

Zenith E-Juice strictly prohibits sales of vaping and nicotine products to individuals under the age of 21.

In accordance with applicable federal and state requirements:

  • Customers must be at least 21 years of age to purchase our products.

  • Orders are subject to age and identity verification.

  • Customers may be required to provide a valid government-issued photo ID.

  • The customer information provided during checkout must be accurate and consistent with the information submitted for verification.

  • Shipments containing regulated vaping products require an adult aged 21 or older to present valid identification and provide a signature at delivery.

Adult Signature Required: Packages subject to this requirement cannot be left unattended, and the requirement cannot be waived at the customer's request.

Additional fees associated with adult signature services may be included in the shipping charges displayed at checkout.

If age verification cannot be completed, Zenith E-Juice reserves the right to cancel the order.

5. Shipping Delays

While we work to process and ship orders promptly, unforeseen circumstances may affect delivery schedules.

Potential causes of delays include:

  • Severe weather or natural disasters

  • Federal holidays and peak shipping periods

  • Carrier disruptions or logistical issues

  • Incorrect or incomplete shipping information

  • Regulatory inspections or compliance requirements

  • Additional age or identity verification

  • Circumstances beyond our reasonable control

Once an order has been transferred to the shipping provider, delivery timelines are subject to the carrier's operations and service availability.

Zenith E-Juice cannot guarantee specific delivery dates. However, we will make reasonable efforts to assist customers experiencing shipping issues.

6. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing tracking information, where supported by the shipping provider.

Tracking information may not update immediately after a shipping label is created or a package is collected.

Please allow time for the shipping provider to update its tracking system.

If you experience an unusual delay or have questions regarding your shipment, contact our customer service team for assistance.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please verify all shipping details before completing checkout, including your street address, apartment or suite number, city, state, ZIP code, and contact information.

If you discover an error in your shipping information, contact us immediately at info@zenithejuice.com.

We will make reasonable efforts to accommodate address corrections before shipment. However, address changes cannot be guaranteed once an order has entered the fulfillment or shipping process.

Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges if reshipment is legally permitted.

Original shipping charges and carrier-imposed return fees may be nonrefundable where permitted by law.

8. Failed Delivery Attempts & Returned Packages

Due to adult signature requirements, an eligible adult must be available to accept delivery of regulated products.

If no eligible adult is available when delivery is attempted, the shipping provider may attempt redelivery or return the package to Zenith E-Juice.

Packages may also be returned due to:

  • Failure to complete age verification

  • Refusal to accept delivery

  • Incorrect shipping information

  • Unclaimed shipments

  • Carrier restrictions or delivery limitations

If a shipment is returned to us, we will review the circumstances and determine whether a refund or reshipment is available.

Any additional shipping or return fees may be the customer's responsibility to the extent permitted by applicable law.

Reshipment is not guaranteed and remains subject to all applicable legal requirements.

9. Lost, Missing, or Damaged Packages

We understand that shipping issues can occur and will make reasonable efforts to assist customers with lost, missing, or damaged orders.

Lost or Missing Packages

If your package is significantly delayed or marked as delivered but cannot be located, please contact us.

We may initiate an investigation with the shipping provider to determine the status of your shipment.

Any replacement or refund will be evaluated based on the circumstances, applicable law, and the outcome of the carrier investigation.

Damaged Packages

If your order arrives damaged, please contact info@zenithejuice.com as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product and packaging

  • Any other information relevant to your claim

Do not discard the original packaging until your claim has been reviewed, as the shipping provider may require it for investigation.

10. Shipping Charges, Taxes & Fees

Shipping costs are determined during checkout based on the available shipping services and destination.

Additional charges may include:

  • Adult signature verification fees

  • Applicable state and local sales taxes

  • Applicable vapor product or excise taxes

  • Other mandatory shipping or regulatory fees

All applicable charges collected by Zenith E-Juice will be disclosed during checkout before the order is finalized.

Shipping fees are generally nonrefundable once shipping services have been performed, except where otherwise required by law or provided under our refund policies.

11. International Shipping

International shipping availability depends on the destination country's laws, product restrictions, and available carrier services.

International orders may be subject to additional requirements, including import restrictions, customs procedures, taxes, duties, and local regulatory approvals.

Customers are responsible for providing accurate shipping and customs information and for any applicable import charges legally payable by the recipient.

Zenith E-Juice reserves the right to decline or cancel international orders that cannot be fulfilled legally or through an authorized shipping provider.

International delivery estimates are not guaranteed. Please contact us before ordering if you have questions regarding international shipping availability.

12. Order Cancellations & Modifications

If you need to cancel or modify an order, please contact us as soon as possible.

We will attempt to accommodate requests before an order enters the shipping process. However, modifications and cancellations are not guaranteed once fulfillment has begun.

Orders that have already shipped generally cannot be canceled or modified and may be subject to our applicable return and refund policies.

Orders may also be canceled by Zenith E-Juice due to verification issues, product availability, payment concerns, or legal shipping restrictions.

13. Compliance With Applicable Laws

Zenith E-Juice is committed to complying with applicable federal, state, and local laws governing the sale and delivery of vaping products.

Shipping availability is subject to applicable laws, including the Prevent All Cigarette Trafficking (PACT) Act, federal minimum-age requirements, and relevant state and local regulations.

We reserve the right to refuse, restrict, delay, or cancel any order that cannot be lawfully fulfilled.

Nothing in this policy limits any rights or remedies customers may have under applicable consumer protection laws.

14. Contact Us

If you have questions about your order, shipping availability, or delivery status, please contact our customer service team.

Zenith E-Juice

Website: www.zenithejuice.com

Email: info@zenithejuice.com

Phone: 844-207-5557

We appreciate your business and thank you for choosing Zenith E-Juice.

Zenith E-Juice reserves the right to update this Shipping Policy at any time to reflect changes in operations, carrier services, or applicable legal requirements.